Help

Contact us directly if you have a question or a technical issue:

contact@treelyapp.com

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  • My steps are not counted in Treely (Android)

If your steps are not counted, it's probably that you're missing Google Fit.

Google Fit is a free app created by Google that allows your phone to count your steps.

It's pretty simple from here:

1. Install Google Fit on your device and set it up.

2. Restart the Treely app.

3. You sometimes need to restart your phone.

And you're all set.

If you have Google Fit installed but still have trouble with your steps, email us at contact@treelyapp.com

  • Can I use my smartwatch?

 

Of course! You just need to connect it to Google Fit or Apple Health Kit and your steps will be counted.

We recommend using your device's native app and avoid third-party apps.

Here's a recap of the different devices (tell us at contact@treelyapp.com if we're missing one):
 

montres connectes - Sept 22.png

✅ simply connect your connected watch app to Apple Health (easy)
✅ + 🔧️ Requires a third-party app. FitToFit for FitBit and Health Sync for all others (complex)
✉️ contact us: contact@treelyapp.com